BUSINESS CONVERSATION

On this Post, I’ll explain with a simply text, how to make great conversation for business, to help the process of business communication regarding discussion, its meaning, and principles. 

For the first one, you must be understood what’s the meaning of communication. 

COMUNICATION : WHAT’S THAT??? 
Comunication is the perception, interpretation, and response of people to signal produced by other people. This seemingly simple definition has five major characteristic. Then... start to know.. 

CONVERSATION AS COMMUNICATION 

To ensure and effective conversation, there are three considerations : 

•  You must make your massage understood 

• You must receive/understand the inteed massage sent to you 

• You should exert some control over the flow of the communication 

AMBIGUITY AVOIDANCE 

As a manager your view of words should be pragmatic rather philosophical. Thus, word mean not what the sictionary says they do but rather what the speaker intended. In everything you say or hear, you must lokk out for possible misunderstanding and clarify the ambiguity. Rule 1 Play Back for confirmation Rule 2 Write back for confidence Rule 3 Give back ground for context

PRACTICAL POINTS 

• Assertiveness 

• Confrontations 

• Seeking Information

 Open question are extremely easy to formulate. You estalabish in your own mind the topic/aim of the question and then you start the sentence with the words :
WHAT – WHEN – WHICH – WHY – WHERE – HOW 

• Let other speak

You ask the question, you lean back, the person answers, you nod and smile, you keep quite, anad the person continues with more detail simply to fill your silence. 

• To finish

At the end of a conversation, you have to give people a clear understanding of the outcome. 


Next materi of Telephone english for business will be explain to the next post about Advance Telephone Techniques ^^. Hopefully this post would be help you. Thanks for reading 

Sumber : Tarakanita's Module